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10 Aspin Park Road, Knaresborough

North Yorkshire HG5 8HF

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Mon - Fri  8AM - 6PM

Saturday  8AM - 2PM

Sunday CLOSED

01423 391184

07713 021629

07545 916150

Terms and Conditions

CONDITIONS OF USE

Welcome to our online store!

Dog-A-Licious is brought to you by Paws & Claws and provide their services/products to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY: We will adhere to Data Protection legislation as per our membership ZA441250 with the Information Commissioners Office (ICO).

ELECTRONIC COMMUNICATIONS: When you visit www.pawsandclawsparlour.co.uk/shop or send e-mails/texts to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our social media sites (www.facebook.com/pawsandclawstreats & www.facebook.com/pawsandclawsparlour). If you wish to opt out of marketing communications, please send an email confirmation of this to karen@pawsandclawsparlour.co.uk.

PRODUCT DESCRIPTIONS: Paws & Claws strice to be as accurate as possible with photos and descriptions of items, however, consideration must be given that natural products can differ is size, shape and colour and items received may look slightly different to those shown on pictures. If a product offered by Paws & Claws itself is not as described and the basis of natural products is taken into account, your sole remedy is to return it in unused condition.

REFUNDS & RETURNS: If you wish to return any item you have 7 days following delivery/collection of your order to return for a full refund. The customer will be responsible for returning the item(s) and responsible for any associates costs unless it is agreed with Paws & Claws that the item being returned is of a quality that is unacceptable. Any returned item must be in the condition in which it was delivered and not chewed/tried/tested by any animal! Upon receipt of the unacceptable item(s) a refund will be made within 7 working days.

COMPLAINTS & DISPUTES: If you are not satisfied in any way, please contact us immediately via email; karen@pawsandclawsparlour.co.uk or text 07545 916150.We aim to rectify complaints within 24 hours and welcome this opportunity prior to any negative feedback being shared either verbally, in writing or on social media.

QUESTIONS: Questions regarding our products, services or anything else should be directed to:karen@pawsandclawsparlour.co.uk or via the “Contact Us” on our website www.pawsanddclawsparlour.co.uk

TRADE MARKS: Paws & Claws is a registered trademark and may not be used in connection with any product or service that is not Paws & Claws, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Paws & Claws. All other trademarks not owned by Paws & Claws or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Paws & Claws.

REVIEWS, COMMENTS, EMAILS, AND CONTENT ON SOCIAL MEDIA: Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information on our social media pages, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Paws & Claws reserves the right to remove or edit such content. If you do post content or submit material, and unless we indicate otherwise, you grant Paws & Claws right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Thank you for shopping with us and we hope that you are 100% satisfied with our service and products.